PRIVACY POLICY
Information on the processing of personal data of users and customers
Let's have clarity
This page describes the processing of personal data carried out when you use the services accessible from the sites www.radar1957.it and www.radar1957.com.
Here you will be able to understand:
- Who processes your data, and for what reason.
- How your data is processed
- To whom your data will be disclosed
- What your rights are, and how you can exercise them
Who processes your data
Data Controller: RADAR LEATHER DIVISION S.r.l. located at Via Pistoiese 51, 50054 Fucecchio (FI), P.iva/C.F.: 03832860484, REA Number: FI-394578.
Contact details: info@radar1957.it
Data protection officer: privacy@radar1957.it
Why we process your data
This section describes the purposes for which we process your personal data, along with a description of the legal bases that make this processing lawful. Remember that personal data means any information that is referable to you.
Web site browsing [legal basis: legitimate interest, consent]
Web site usage analysis. By browsing this website we acquire certain information about the devices used and how the website is used. This data is acquired and processed because of the legitimate interest of the Data Controller to understand users' browsing habits, to improve the website and to recognize users when they return to the website. Data are acquired mainly through the use of technical and analytical cookies.
Advertising and targeted targeting. There are a number of third-party plug-ins and cookies on our sites that track users visiting the website in order to present advertisements and optimize their relevance based on the user's browsing preferences. These plug-ins and cookies are activated only after the user's consent, who can freely choose whether to accept or not through the cookie banner. For more information about the cookies and plug-ins used please see the Cookie Policy.
Purchasing and customer service [legal basis: contract, legal obligation]
Information and quote requests. Through our websites it is possible to obtain information and quotes, for which we process some personal data obtained through online forms, such as name, contact details and any communication (including by e-mail). These data are necessary to acknowledge the requests received, due to the pre-contractual measures requested by the user.
Customer Area Registration. Customers may choose to register with the restricted area to proceed with purchases from the site and to apply for any tax benefits. Data acquired through the registration form are processed to create the user account and to enable all subsequent activities deliverable through the site, due to pre-contractual or contractual measures requested by the user. The communication of data marked with an asterisk (*) is mandatory for the receipt of the requested services. Any refusal to provide personal data marked with an asterisk may result in the inability to complete the registration phase or to execute the contract for the purchase of products on the site, or to take advantage of the services available on the same.
Purchases and Shipping. When users purchase products from the website, some data related to the shopping cart and selected products are acquired, such as quantity and price. Data related to shipping address and any other information necessary to deliver the purchased products will also be processed. No data related to means of payment or transactions are processed, except as necessary to link the user to his preferred payment tools (such as PayPal). These data are processed because of the contract concluded between RADAR LEATHER DIVISION S.r.l. and customer.
Favorite products. Registered users can choose to add certain items to their wish list. This information is retained to allow the user to keep track of their favorite products. With the user's consent, this data may also be used to send promotional communications or discounts regarding selected items.
Online customer service. Through our support service (customer service) some personal data of customers are processed, such as registration data, purchased products, or contact data (phone, email). In some cases it is possible for customers to be contacted by phone, SMS, or WhatsApp to supplant requests for assistance regarding orders placed, or for logistical needs.
In-store customer support. Customers who come to our stores can receive assistance from our consultants, who will ask for some data (e.g., name, e-mail) to create the customer record and provide all the information needed to finalize the order or provide assistance.
Tax and regulatory compliance. Customers' personal data are also processed to ensure compliance with any regulatory obligations under the sale and purchase agreement and any related activities.
Communications and newsletters [legal basis: legitimate interest, consent]
Service quality and reviews. The contact data of those who have made purchases on our sites may be used to ask customers to leave reviews or respond to satisfaction surveys. The data is processed because of the consent of the customer, who agrees in advance to receive such communications.
Newsletter. Customers who have made purchases on our sites receive periodic updates about the RADAR world, about our products and services. At any time you can object to receiving these communications and unsubscribe. Through the website you can still subscribe independently to our newsletter, even without registering on the website. In this case the data (e-mail address) will be processed only upon the user's consent, which can be revoked at any time.
Promotional communications. With your consent we process certain contact information (email, phone number) to send periodic promotional communications about our products. Consent is free and optional, and can be revoked at any time.
How your data are processed
This section describes how your data are processed, including the categories of individuals who have access or to whom they are disclosed, and the retention criteria.
Recipients
Some personal data can be accessed by parties who contribute to the provision of services necessary for the operation of the websites, such as but not limited to:
- Web hosting service providers
- Payment intermediaries (e.g., PayPal)
- Platforms for reviews
- Platforms for sending newsletters and text messages
- Freight forwarders and logistics companies
- Technical consulting and information systems maintenance companies
Some data may also be communicated to public subjects and entities, in compliance with legal obligations or to comply with specific requests of the judicial authority.
The data processed by RADAR LEATHER DIVISION S.r.l. are in any case accessible to authorized employees in the course of their duties.
Data Retention.
Data related to the purchase of products on the website will be retained for 10 years from the time of purchase in accordance with the statute of limitations. Additional data acquired for the provision of customer support services will be retained for 1 year from the time of acquisition. Contact data related to promotional communications and newsletters will be retained in marketing lists until consent is revoked by the data subject. In general, all data will be retained only as long as necessary to respond to customer inquiries or to execute the contract of sale and shipment of purchased products.
Your rights
The European Data Protection Act ("GDPR") provides a number of rights that you can exercise to have control over your data. To exercise your rights you can write to privacy@radar1957.it
We are required to respond to you within 30 days of receiving your request, and we will try to be as quick as possible!
Right of access: You have the right to obtain information regarding the processing of personal data about you, to obtain access to it and a copy of it, including by commonly used electronic means. We undertake to provide you with a record of the data we hold about you, such as your personal data, contact details, or requests that have been received by us via contact form or e-mail.
Right of rectification: You have the right to have your data updated, supplemented, or rectified. If you believe that your data is incorrect or outdated in any way, please feel free to contact us - we will do our best to resolve the issue.
Right of portability: if you want, you can request portability of your data processed by reason of the performance of the contract or on the basis of your consent.
Right of deletion: if you have an interest, you have the right to request the deletion of your data. We are keen to give you control over your data. In some cases you can ask us for direct deletion, and we will take care to proceed as quickly as possible. Be aware, however, that not all data can be deleted upon request, because it may be necessary to fulfill legal obligations or because it is still in use.
Right to restriction and objection: You have the right to request restriction of processing or to object, in whole or in part, to the processing of personal data about you, including for marketing purposes. When you ask for restriction of processing, we are required to suspend, for a specified time, any further processing of your data. When you decide to object to processing, you can unilaterally decide to opt out of a certain type of processing of your data, for example to disable analytics cookies.
Right to complain: If you believe that one or more processing activities carried out by us may be in violation of the law, or you believe that your rights have not been protected, you can file a complaint with the Data Protection Authority. For more information on how to file a complaint visit the website of the Data Protection Authority at www.garanteprivacy.it.